A Return Authorization (RA) number must be obtained prior to returning the product. To request an RA number, please email us at firstname.lastname@example.org or call 800-456-7890 and provide the following information: Name, Address, Phone, Reason for Refund, and Date of Purchase.
Upon issuance of an RA number, we will provide a pre-paid shipping label for return of the original product. Please mark the RA number on the outside of the package and place a copy of the original invoice inside the return package. Product must be in like-new condition and returned in original packaging. All returns are subject to inspection. Any product, in our sole and absolute discretion, that shows evidence of use or improper handling will not be considered for exchange. Upon our determination that the product was damaged in transit or was not the item ordered, we will replace it with a new one, free of charge.
Products received that do not meet the above return criteria may be returned to the customer via ground shipment and you may be responsible for shipping costs for returning the product. Product should be shipped so that it can be tracked and/or insured; AlphaBrands is not responsible for products lost or damaged during return shipment.
Most exchanges are processed within 7 business days of receipt and are shipped via Parcel Post. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm the receipt and processing of your exchange request.
If you have any questions regarding this policy or your order, please contact us at email@example.com, through our website “Contact Us” page, or call us at 800-456-7890.
This document was last updated on April 3, 2020.
If you’re not completely satisfied with your TruNeb, we will either send you a replacement or refund your money, guaranteed.