Skip to content If your TruNeb™ product was purchased from a third-party marketplace, such as Amazon, Walmart, or another retailer, returns and refunds must be handled directly through that platform according to their return procedures.
This policy applies only to products purchased directly from TruNeb™.
We want every customer to have a good experience with TruNeb™. If your product is not working properly, please contact us first so we can help troubleshoot the issue.
Many common issues can be resolved with proper cleaning, disinfecting, charging, or reviewing the indicator lights. If troubleshooting does not resolve the issue, we may approve a return for refund.
To return your portable nebulizer, please mail it to:
2800 Lakeland Hills Blvd. Unit #92866
Lakeland, FL 33804-7116
USA
Please include a note inside the package with:
Return shipping costs are the responsibility of the customer unless otherwise stated by TruNeb™ customer support.
Once we receive your returned product, we will process a full refund to the original payment method used for the purchase.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible at:
Please include your order number, name, and a clear description of the issue. Photos or videos may be requested to help us review the problem.
All orders are subject to product availability. If an item is unavailable after your order is placed, we will notify you and issue a refund using your original payment method.
We make every effort to process and ship orders quickly. Once your order ships, tracking information will be sent to the email address used at checkout.
Estimated delivery times may vary depending on the carrier, delivery location, shipping method, holidays, weather delays, or other circumstances outside of our control.
Shipping costs, if any, will be shown at checkout.
Unless otherwise stated, TruNeb™ currently ships only within the United States.
For questions about your order, troubleshooting, returns, or refunds, please contact us at:
If you’re not completely satisfied with your TruNeb™, we will either send you a replacement or refund your money, guaranteed.
Ships within 24 hours
